Bizo CRM Support
Help for the Bizo CRM mobile app for iPhone and Android: the mobile workspace for your team's leads, customers, deals and support tickets in BizoSuite.
Contact us
Email our support team and we'll get back to you as soon as we can.
To help us resolve things quickly, please include your phone model, the app version, what you were doing and a screenshot if you can.
Frequently asked questions
Who can use Bizo CRM?
Bizo CRM is for staff of companies that use BizoSuite. Your company administrator creates your account; there is no public sign-up. If you don't have an account, ask your administrator.
How do I sign in?
Use the same email and password you use for the BizoSuite web app at crm.bizosuite.com. If your account is locked or deactivated, the app will tell you, and your administrator can restore access.
I forgot my password. What should I do?
Ask your company administrator to reset it from BizoSuite user management, then sign in with the new password.
I'm not getting notifications.
Check that notifications are allowed for Bizo CRM in your phone's Settings, and that you're signed in. Notifications arrive for ticket assignments, customer replies and CRM updates. Signing out stops notifications on that phone.
What can I do in the app?
Reply to customers across WhatsApp, email and the portal; manage and escalate support tickets; work your leads, contacts, companies and deals; follow up on activities; and see live dashboards for sales and support.
Why can't I see some records or buttons?
The app follows the same role permissions as BizoSuite. If a section is missing or read-only, your role doesn't include it; your administrator can change your access.
Does the app work offline?
You can read what's already loaded, and replies you write while offline are queued and sent once you're back online. Most other actions need a connection.
How do I delete my account or data?
Email support@bizosuite.com from your work email with the subject "Account deletion request". See the Privacy Policy for details.
Report a problem
Found a bug or something that looks wrong? Email support@bizosuite.com with steps to reproduce it. For urgent issues affecting your whole team, mark the subject "URGENT".