Privacy Policy
Last updated: 27 September 2026
In short
Bizo CRM is a business tool: your employer gives you an account, and the app shows you the customers, tickets and CRM records your role allows. We don't sell data, we don't run ads, and we don't track your location. We collect only your account details, the CRM/support data you work with, and — if you allow it — a notification token for your phone. See "Information the app collects" below for the full list, and "Your choices" for how to reach us or ask for your data to be deleted.
Who we are
This policy explains how BizoSuite ("we", "us") handles information in the Bizo CRM mobile app ("the app") for iPhone and Android. The app is a companion to the BizoSuite CRM and helpdesk used by businesses ("your organisation") to manage customers, sales and support.
For the account data described below (your name, work email, role and device token), BizoSuite is the data controller. For the CRM and support data you work with in the app (your organisation's leads, contacts, tickets and conversations), BizoSuite acts only as a data processor on your organisation's behalf — your organisation controls that data and decides how long it's kept.
Contact: support@bizosuite.com
Information the app collects
| Data | Why | Shared with |
|---|---|---|
| Name, work email, role, department | Sign you in, apply your permissions | Not shared outside BizoSuite |
| CRM & support records you open or create | Let you do your job in the app | Only the channel a reply is sent on (e.g. WhatsApp, email) — see "Sharing" |
| Push notification token, platform, app version | Deliver alerts to your phone | Google Firebase / Apple Push Notification service |
| Photos/files you choose to attach | Attach them to a record you're editing | Stored with that record |
Account information
Your name, work email, role, department and the permissions your organisation assigns you. You sign in with credentials issued by your organisation; your sign-in token is stored in your phone's secure storage.
CRM and support data
The leads, contacts, companies, deals, activities, notes, support tickets and customer conversations you view or create in the app, including any photos or files you choose to attach. This data belongs to your organisation and is stored on BizoSuite servers.
Device and notification data
If you allow notifications, we store a push notification token for your device, along with the platform (iOS or Android) and app version, so we can deliver alerts to you. The token is deleted when you sign out.
Camera, photos and files
The app accesses your camera, photos or files only when you choose to attach something, and only uploads the items you select.
What we don't collect
The app doesn't track your location, doesn't use advertising identifiers and contains no third-party advertising or analytics SDKs.
How we use information
- To sign you in and show you the records your role allows.
- To let you work with customers, tickets and CRM records on behalf of your organisation.
- To send notifications about assignments, customer replies and updates.
- To keep the service secure, prevent misuse and fix problems.
Security and retention
Data is sent over encrypted connections (HTTPS). Credentials for connected messaging channels (e.g. a WhatsApp or email connection) are encrypted before they're stored. Access to any record is limited by the role and permissions your organisation gives you.
Your organisation's CRM and support data is kept for as long as it has an active BizoSuite account, or as your organisation's administrator decides, and is deleted or anonymised afterwards unless the law requires us to keep it. Your own account record (name, email, role) is kept for as long as your organisation keeps you as a user, plus a short period afterwards for security and support purposes, then deleted.
Your choices and deleting your data
- Notifications: turn them off at any time in your phone's Settings, or sign out to remove your device token.
- Access, correction or deletion: email support@bizosuite.com from your work email with the subject "Account deletion request". Because your account is managed by your organisation, we'll confirm the request with your administrator and complete it within 30 days.
- Customer records you've worked on belong to your organisation; requests about them should go to your organisation.
Children
The app is a business tool for employees and isn't directed to children under 16.
Changes to this policy
If we change this policy, we'll update the date above and, for significant changes, tell you in the app.
Questions? Contact support@bizosuite.com or visit Bizo CRM Support.